WARNING: THIS PRODUCT CONTAINS NICOTINE. NICOTINE IS AN ADDICTIVE CHEMICAL. 21+ ONLY.

FREQUENTLY ASKED QUESTIONS

At House of Pipes, we understand that finding the perfect product and ensuring a seamless shopping experience is crucial for our customers. Our Frequently Asked Questions (FAQs) section is designed to provide clarity and direction, serving as your guiding light throughout your journey with us.

GENERAL QUERIES

How many House of Pipes locations are there?

We have 26 stores throughout Portland, Oregon. You can find the closest one using our Store Locator.

What kind of products do you sell?

We carry a wide selection of vape products, glass pipes, e-liquids, disposables, smoking accessories, and more — all high-quality and hand-selected.

Do you sell to customers under 21?

No. You must be 21 years or older and present a valid government-issued photo ID to shop at any of our locations or pick up an order.

ORDERING, PICKUP, & delivery QUERIES

Can I order online for in-store pick up?

Yes! Online ordering is now available. Visit us , place your order, and pick it up at your preferred location. It’s quick and secure.

How long do you pickup order?

We hold online pickup orders for 24 hours. Please bring your ID and order confirmation when you arrive.

Can someone else pickup my order?

For legal reasons, only the person who placed the order can pick it up — and they must bring valid ID that matches the order.

Do you offer delivery?

Yes! House of Pipes offers smoke shop delivery through Uber in 10 convenient locations: Hillsboro, Wilsonville, Milwaukie, Seaside, Vancouver, Portland Broadway, Portland St. Helens Road, Gresham, Beaverton, and Salem. That means when you order online, you can enjoy fast and reliable smoke shop same-day delivery right from our stores to your area.

pAYMENT QUERIES

What forms of payment do you accept?

We accept cash, major credit and debit cards, and contactless payments like Apple Pay and Google Pay at most locations.

Do you sell or accept gift cards?

Yes! House of Pipes gift cards are available and can be used at any of our 26 locations.

RETURN & EXCHANGES QUERIES

Can I return a product?

Returns are only accepted if the item is broken or defective. We encourage all customers to carefully inspect their items before leaving the store to ensure quality and satisfaction.

Do you allow product exchanges?

Unfortunately, due to hygiene and safety laws, we cannot accept product exchanges. We appreciate your understanding and encourage you to choose carefully when shopping.

lEgal & age verification queries

Are your products legal?

Yes. All our products comply with federal and Oregon state regulations. We do not sell THC, cannabis, or illegal paraphernalia.

What IDs do you accept?

We accept valid government-issued photo IDs (driver’s licenses, passports, or state ID cards). Temporary paper licenses without a matching photo ID are not accepted, even if you’re clearly over 21 — it’s required by law.